Skip to content
aslm
Services

Fix the handoffs. Keep the work moving.

Start with a business problem, not a technology shopping list. We configure, connect or build the right system—and agree who looks after it.

Discuss your workflow

Start here

Choose the work you need.

Client onboarding & document workflows

Primary focus

One defined process, mapped from request to completion. Existing-tool assessment, agreed integrations, exception handling, acceptance checks and handover.

See the onboarding work →

ChatDesk setup & managed support

Live product

Configure the live product, prepare approved knowledge, test common questions and establish human handoff. The subscription and any ASLM services are separate.

See ChatDesk →

Also available

The rest of the work.

Custom software & integrationInternal tools, portals and applications where off-the-shelf software does not adequately fit. Feasibility and access are checked before a delivery commitment.
Websites & technical SEOA clear message, a usable enquiry journey and a technically sound site. Content, migration, integrations and ongoing work are scoped explicitly. No ranking guarantees.
Existing-system maintenanceStart with an assessment of the code, access, dependencies and current risks. Support only begins once the system and operating responsibilities are understood.
Consulting & workflow assessmentA written view of the process, options, constraints and likely implementation scope. Any paid assessment is agreed separately after a free fit conversation.

Reporting and data automation—including energy data—remain available as scoped projects. Required standards and domain responsibilities are established before implementation.

Ongoing service

Defined responsibility. Not unlimited everything.

  • Monitor & recover. Agreed workflow monitoring, failure investigation, safe retries and a documented fallback. Define the covered systems and the support window.
  • Maintain & adapt. Dependency and integration upkeep, controlled releases and a specified allowance for small changes. New workflows are separately scoped.
  • Review & improve. Review blocked work, recurring exceptions and agreed business measures. Prioritise the next improvement from evidence.
Discuss ongoing support

Related reading · Opinion · 5 min

Who's watching your systems after launch?

Before you commit

Your proposal separates implementation, recurring service fees, software subscriptions and usage costs. It states the term, response targets, exclusions and exit arrangements. A simple configuration project does not automatically require a large retainer.

Usually that is not the starting point. We first look at the tools you already pay for, their existing features and integration access. A configuration change may be enough. Custom software is proposed only when the gap justifies it.

The initial fit conversation is free. If we need to map the workflow or inspect integrations before estimating a build, we propose a separate, fixed-scope assessment with its fee agreed in advance. There is no automatic commitment to implementation.

Implementation is scoped and quoted separately. A managed-service proposal identifies the workflows covered, monitoring, support hours, response targets, change allowance and contract term. Software subscriptions, hosting and usage charges are listed separately so you can see the full commitment.

No. We define how failures are detected, what can be retried safely, when a person takes over and who responds. Support coverage is agreed explicitly; a solo-led engagement is not an implied 24/7 staffed service.

Yes. We agree communication windows, currency, data requirements and the relevant local constraints before work starts. UK delivery experience is not presented as proof of US regulatory compliance.

Start with one problem

Which part of the work keeps getting stuck?

Tell us what happens today, where it slows down and which tools are involved. We’ll review the fit and agree a next step. No obligation to commission a build.

Discuss your workflow

Prefer email? hello@aslmdigitalsolutions.com