Know what you are committing to.
How engagements start, what they cost, what you own at the end and what is not guaranteed — including the difference between a ChatDesk subscription and custom software.
Starting out
How an engagement starts, and what it costs.
Usually that is not the starting point. We first look at the tools you already pay for, their existing features and integration access. A configuration change may be enough. Custom software is proposed only when the gap justifies it.
The initial fit conversation is free. If we need to map the workflow or inspect integrations before estimating a build, we propose a separate, fixed-scope assessment with its fee agreed in advance. There is no automatic commitment to implementation.
Implementation is scoped and quoted separately. A managed-service proposal identifies the workflows covered, monitoring, support hours, response targets, change allowance and contract term. Software subscriptions, hosting and usage charges are listed separately so you can see the full commitment.
Yes. We agree communication windows, currency, data requirements and the relevant local constraints before work starts. UK delivery experience is not presented as proof of US regulatory compliance.
Scope and ownership
What you get, and what you own.
No. That was client-owned work and is evidence of the founder’s experience, not reusable software offered for sale. A similar requirement would be assessed and implemented separately without reusing client-owned material.
The separate sales CRM is not publicly available and is not included in ASLM’s current offer. ChatDesk’s live features, plan limits and pricing are listed on getchatdesk.com.
Ownership and licences are specified in the agreement, including any third-party components. A ChatDesk subscription provides access to the product; it is not a transfer of its source code.
The limits
What is not guaranteed.
No. We define how failures are detected, what can be retried safely, when a person takes over and who responds. Support coverage is agreed explicitly; a solo-led engagement is not an implied 24/7 staffed service.
No. ChatDesk can help answer and capture enquiries from existing traffic; it does not create that traffic by itself. Website and SEO engagements specify the work and measurements without guaranteeing rankings or sales.
Start with one problem
Which part of the work keeps getting stuck?
Tell us what happens today, where it slows down and which tools are involved. We’ll review the fit and agree a next step. No obligation to commission a build.
Prefer email? hello@aslmdigitalsolutions.com