Give visitors a first answer. Give your team the conversation.
ChatDesk answers website questions from your business’s knowledge base and supports handoff to a person. Use the product directly, or ask ASLM to help configure it and keep its knowledge useful.
Choose the level of help you need.
Three separate commitments, bought separately: the product subscription from ChatDesk, a scoped setup from ASLM, and an optional ongoing review.
Use ChatDesk directly
Software subscription
Review current plans, limits, supported channels and trial terms on getchatdesk.com. The product subscription is purchased separately from ASLM’s professional services.
See plans and pricing →Get help with setup
Scoped implementation
Prepare approved source material, configure the website widget, test common and out-of-scope questions, and agree when your team should take over.
Scope a setup →Keep the answers useful
Optional managed service
An agreed review schedule for knowledge updates, unanswered questions, handoff issues and product configuration. Custom integrations and new channels are separate work.
What ongoing service covers →Why it exists
Staff availability should not be the only way to get a first response.
The founder’s previous implementation addressed a business serving visitors across time zones, where livechat enquiries could arrive while staff were busy or away. ChatDesk grew from that practical problem: answering initial questions and capturing conversation details so a person can continue the enquiry.
It helps handle existing website traffic. It does not generate traffic by itself, guarantee a sale or replace a responsible person for sensitive advice.
Related reading · Explainer · 6 min
When the AI makes things up in front of your customersDo not purchase ChatDesk on the assumption that sales-call recording or end-to-end CRM follow-up is included. The separate AI sales CRM is not publicly available and is not part of this offer.
Inside a scoped setup
What we agree before managed setup
Both ASLM tiers above begin with the same conversation. These are the three things it settles.
- 01
Knowledge & boundaries
What the assistant may answer, which sources are approved and which topics need a person. Use synthetic examples for initial testing.
- 02
Handoff & ownership
Who receives enquiries, when staff are available and what happens when nobody can take over immediately.
- 03
Measurement & review
Review captured enquiries, unanswered questions and handoff quality. Assess qualified conversations—not just chat volume.
A clear boundary around what is available.
No. The separate sales CRM is not publicly available and is not part of this offer.
Use ChatDesk’s own site as the current source of truth for live, beta and upcoming capabilities, plan limits and pricing. ASLM scopes managed work against features confirmed for your chosen plan.
Managed setup and product maintenance are not a staffed support desk. Your team remains responsible for customer decisions and escalations unless a different service is explicitly agreed.
The fee depends on source preparation, integrations, review volume and coverage. The proposal separates setup, recurring professional services, the ChatDesk subscription and any usage costs.
Start with one problem
Want ChatDesk configured around your business?
Tell us what happens today, where it slows down and which tools are involved. We’ll review the fit and agree a next step. No obligation to commission a build.
Prefer email? hello@aslmdigitalsolutions.com